m9go Privacy Policy
The security and privacy of your personal information is very important to m9go. This policy clearly explains what data we collect and how we use it.
This Privacy Policy ("Policy") is an agreement between the user ("you") of the m9go website (https://m9go.win) and us regarding how your personal data is managed. Please read and understand this Policy carefully. By continuing to use this website, you are considered to have agreed to the terms of this Policy.
Last updated: 30 October 2026
Types of Personal Information Collected
m9go collects the following types of information in order to provide services and keep your account secure.
Identification and Contact Data
- Name and date of birth provided at registration
- Email address
- Phone number (for identity verification)
- Myanmar National Registration Card number (for eligibility verification)
Financial and Payment Data
- KBZPay, Wave Money, AYA Pay, CB Pay account ID names
- Bank transfer records
- Full deposit and withdrawal history
- Financial fraud prevention records
Gaming and Account Activity Data
- Game bet, win, and loss records
- Game and sports betting selection history
- Bonus and promotion spending records
- VIP level progression history
Technical Data
- IP address and browser information
- Device type and operating system
- Website visit time and duration
- Cookies and similar tracking tools
How is the collected data used
The personal data we collect is used only for the purposes below. We will not use your data for any purpose beyond these without your explicit consent.
Account Management
Data is used for opening accounts, verifying identity, and keeping accounts secure.
Financial Verification and Payments
Your data is used to verify accuracy and prevent fraud during deposits and withdrawals.
Customer Service
Your data is referenced so we can recognise you when you contact us via 24/7 Live Chat and provide more effective assistance.
Responsible Gaming
Your data is referenced to monitor gaming patterns, identify signs of problem gambling, and provide protection.
Website Improvement
Anonymous statistical data is analysed to improve the website and enhance the user experience.
Legal Compliance
Your data is retained to comply with applicable legal requirements and fulfil financial obligations.
Cookies and Tracking Tools
Cookies are small data files stored in your browser that help make your visit to the website run smoothly. m9go uses the following types of cookies—
Essential Cookies
These are required for the website to function correctly. They include maintaining your login session, running security checks, and keeping your session active during payments. These cookies cannot be blocked — doing so will prevent the website from working properly.
Performance Cookies
These are used to collect data on which pages are visited most often and where errors occur, in order to improve the website. Data is aggregated and analysed in anonymous form only.
How to Manage Cookies
You can delete or block cookies in your browser settings. However, please note that blocking essential cookies may make some services unavailable.
Data Sharing with Third Parties
We will never sell, trade, or rent your personal data.
Your personal data may be shared with third parties only in the following circumstances—
Service Contractors
Payment processors (such as KBZPay, Wave Money, AYA Pay, and CB Pay) and IT service companies handle data only under our instructions. They are not permitted to use your data for their own purposes.
Legal Requests
If we receive a valid legal demand or court order, we are required to provide your data to the relevant regulatory authority. Where this occurs, we will notify you as quickly as possible, unless prohibited by law.
Business Transfers
In the event of a merger, acquisition, or transfer of ownership, your data may pass to the succeeding organisation. If this happens, we will notify you in advance and ensure compliance with this policy.
Data Retention Period and Security
Retention Period
Personal data is retained for as long as your account remains active. After account closure, data relating to financial records and legal requirements will be kept for the legally stipulated period and then deleted. Data that no longer serves its purpose will be deleted immediately.
Data Security Measures
Your personal data is protected using SSL/TLS encryption. Servers are accessible only to authorised staff, and access logs are reviewed regularly. In the event of any data breach, we will notify you as quickly as possible.
Your Rights Over Your Data
Regarding your personal data held at m9go, you have the following rights—
Right of Access
You can request a copy of the data we hold about you.
Right to Rectification
You can request that inaccurate or incomplete data be corrected.
Right to Erasure
You can request that your data be deleted, provided this does not conflict with legal obligations.
Right to Portability
You can request that your data be provided in a different format.
Right to Restriction
You can request that we restrict how we handle your data, where permitted by law.
Right to Object
You have the right to object to the handling of your data in certain circumstances.
To exercise any of the above rights, contact us via 24/7 Live Chat or send an email to [email protected]. We will respond within a reasonable period after receiving your request.
Protection for Those Under 21
m9go is a platform for adults aged 21 and above only. We have no intention of collecting personal data from anyone under 21. Date of birth is required at registration and we verify it.
Any account found to belong to someone under 21 will be closed immediately and all related data will be removed in accordance with legal requirements.
Policy Updates
We may update this policy from time to time. For material changes, the revised policy will be published on the website and the "Last Updated" date will be changed. You will be notified of significant updates via your registered contact. Continued use of the website after changes are published means you accept the revised policy.
Contact Us About Personal Data
For questions, clarification requests, or to exercise your data rights in relation to this policy, you can reach us at—
24/7 Live Chat — available in Myanmar language
When submitting a data request, please include the email address linked to your account so we can handle it faster.